The Bluefin Promise

Bluefin warrants its products to be free of defects in material and workmanship under normal operation for the specified warranty period of 1 year from date of shipment from Bluefin. For products sold in the European Union, the warranty period is 2 years.

Our warranty covers manufacturing defects in Bluefin products. This includes common hardware issues such as backlight and LCD panel issues, touch-screen failures, SoC failures, power supply failures, and other issues occurring during intended use.

Common issues not covered under warranty include physical damage after sale, either due to mishandling, customer shipping, or environmental issues, as well as LCD ghosting due to persistent static content.

Check out our Troubleshooting Page for topics on common issues.

If you need further assistance, please reach out to our support team via the form on our Support Page. You can also reach out to support@thebluefin.com with your screen’s SKU code and Bluefin serial number.
Our support team will respond with relevant troubleshooting steps, can confirm your warranty status, and provide RMA instructions. We are also happy to answer any questions about our screens!

Bluefin screens under warranty are eligible for repair at our Atlanta and Amsterdam fulfillment centers. Customers requesting an RMA are responsible for cost and method of shipping to Bluefin for repair. Bluefin will diagnose and repair or replace your device, and provide ground return shipping to your preferred address.

Bluefin may at its option provide advanced replacement of end-user replaceable components such as SoCs, Wi-Fi modules, and power supplies. Defective components should be returned to Bluefin within 30 days after replacement parts are received.

Bluefin does not provide repair options for screens out of warranty.