Personalized Guest Experience at Newport Harbor Island Resort
The Setting: One the East Coast’s Most Relaxing Resorts
Newport Harbor Island Resort, a luxury destination in Rhode Island, blends stunning coastal views with first-class accommodations and events. To deliver a more modern and memorable experience to its guests, the resort partnered with Uniguest and integrated Bluefin LCD digital displays across its property. The result? A flexible, elegant, and intuitive communication system that enhances service delivery while preserving the resort’s premium hospitality.
The Goal: Personalized Experiences without Staff Overload
As a high-end resort with a constant flow of weddings, corporate events, and vacationers, Newport Harbor Island Resort needed a modern solution to streamline communication across the property, provide real-time event details plus wayfinding, and maintain a personalized, luxury brand experience. At the same time, the resort aimed to reduce the burden on front desk staff by helping guests find information independently. Any solution would also need to blend seamlessly into the resort’s upscale décor while delivering a digital-first approach to guest communication. They needed a digital signage and room scheduler solution that was easy for staff to manage, displayed real-time event information, and delivered a seamless guest experience.
The Tech: Bluefin Room Scheduling and Large format with Uniguest’s Hotel Hub
Uniguest deployed its Hotel Hub digital signage platform throughout the resort, utilizing Bluefin digital signage displays and Meeting Room Panels to deliver a seamless, all-in-one solution. The installation included 18 Bluefin Meeting Room Schedulers to guide and inform event attendees, along with four strategically placed displays in high-traffic areas—near the elevator to capture attention, in meeting room corridors for directional signage, and at the front desk to provide centralized guest information. All displays were integrated with Uniguest’s intuitive content management system, enabling staff to quickly and easily update content in real time to reflect events, schedules, and guest needs.
The 18 meeting room schedulers have custom framing designed to complement the resort’s high-end look. Integrated with Uniguest’s cloud-based room scheduling software, these digital signage displays allowed staff to:
Instantly update meeting room schedules and event names from one central system
Personalize content for weddings, conferences, and corporate branding
Maintain consistent, on-brand visuals across all event spaces
Other signage solutions handle general wayfinding and lobby displays, but the Bluefin digital signage meeting room network focuses exclusively on event room scheduling and communication.
Actualization: Historical Resort with State of the Art Communications
With the combination of Bluefin hardware and Uniguest software, Newport Harbor Island Resort elevated its guest experience through real-time, personalized digital content. The new signage system reduced common front desk inquiries, empowered staff to manage and schedule content with ease, and delivered a polished, on-brand visual presence throughout the property. For special occasions like weddings and corporate events, the team can easily customize signage with personalized messages, logos, and photos—creating memorable, thoughtful touches that leave a lasting impression.
“Uniguest’s technology, [paired with Bluefin displays], has empowered our team to engage guests in a more effective and thoughtful manner,” said David Smiley, General Manager.
Expanding its digital ecosystem even further, the resort also implemented Uniguest’s Secure Workstation solution, giving guests convenient access to web browsing and productivity tools. This added yet another layer of digital service, reinforcing the resort’s commitment to modern, guest-focused hospitality.
“This partnership has been a key factor in elevating our service delivery. What truly sets the technology apart is the ability to create personalized experiences for each guest group. Whether it’s showcasing a bride and groom’s wedding photos or incorporating a company’s logo into the event signage, the resort has embraced this feature to add a unique, meaningful touch to every event. Guests are thrilled by the thoughtful integration, which makes their time at the resort even more memorable.”
Guests now easily find event locations without needing front desk assistance, and staff can update room schedules quickly and accurately.
Connect: Solutions Designed for Hotels
For hospitality leaders seeking to integrate modern digital signage without compromising on brand integrity or ambiance, the partnership between Uniguest and Bluefin offers a proven, turnkey solution. With intuitive software and beautifully engineered displays, hotels can communicate more effectively, personalize guest experiences, streamline operations, and stand out in an increasingly competitive market. Bluefin specializes in all-in-one digital signage solutions, combining custom display hardware with embedded media players to deliver versatile, scalable technology tailored to real-world environments—from boutique properties to large-scale resorts.
Explore our hospitality solutions at www.thebluefin.com or connect with us at sales@thebluefin.com.
Source: This post is based on the original content from AVNetwork, published on May 20, 2025, written by AVNetwork Staff. Click the link to read the full article.
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